Within UpMail, Supporting Content refers to an image with a label or overlay icon that links to a document or webpage. Including visuals in your emails not only makes them more aesthetically pleasing but also increases the likelihood of recipients interacting with your content. An image paired with a well-crafted call-to-action (CTA) can convey information quickly and entice users to take the desired action—clicking through to access additional resources.
While in the email composer, you have the option to change the link/document or label associated with any item of supporting content or create new supporting content.
Editing Existing Supporting Content
1. Click on the supporting content you'd like to change and you will see the Docs & Links options appear in the Recommended Content section on the right.
In most cases, your UpMail Champion has configured the Recommended Content to display specific images to choose from by using a tag. In the below example, the tag Meeting rooms' was used.
2. If you do not want to use supporting content from the Recommended Content you can click the 'x' next to the tag and all of the supporting content options will display.
From here, you can either scroll through the options and select the content or use the search box to search by tag, then select the content to use.
3. Once the thumbnail image has been selected, the supporting content within the email/template will change.
4. If you would like to change the Label or Doc/Link, click on the thumbnail then enter in the new Label text and/or add the URL or upload a document in the Quick Edit section. Please note that you will need to remove the original URL/document before adding a new one.
The item of supporting content will only be updated in the email you are sending unless you 'Save As' a template.
Creating New Supporting Content
1. Click on the section you would like to change, then click the 'My Library' tab to the right of Recommended Content.
2. Click '+Add', then select the 'Upload Image' button.
3. Your computer files window will open and you can select the image to upload. Selecting 'Upload document' or 'Share url' will begin the same workflow.
4. Once you've selected an image to upload, the 'Edit Media' window will appear and you have the options to:
- Update the Name, Label, Alternative Text and add Tags (click here to learn more)
- Attach a Document or URL (click here to learn more)
- Crop the image (click here to learn more)
- Customize the overlay icon (click here to learn more - refer to Editing Supporting Content section)
5. Once you select 'Update', the supporting content within the email/template will be changed.
Please note that uploading an image or supporting content to 'My Library' makes it exclusively available to you, not all users of the account. However, you can easily access that content in your library to use in other emails/templates.
> Click here to watch a video on adding an Overlay Icon to an image
> Click here to watch a video on Editing & Creating Supporting Content within an Email/Template