You can use group email addresses within UpMail to allow multiple team members to access the account and manage emails together. There are two types of group email addresses: Shared Inbox and Distribution Group.
Shared Inbox Group Emails
A Shared Inbox is a group email address with its own inbox and password that multiple team members can log in to and use to send and receive emails. The account owner can grant access to other users as needed. Shared Inboxes are commonly used for general inquiries or team-facing addresses, such as support@yourcompany.com or sales@yourcompany.com, where multiple team members need to collaborate on messages.
>Click here to lean how to setup a Shared Inbox Group Email in UpMail
Distribution Group Emails
A Distribution Group is a group email address that forwards incoming emails to multiple recipients but does not have its own inbox. Replies to these emails are sent from the individual team member’s own email account, not the group address. Users with permission can also send emails from the Distribution Group address, making it ideal for coordinated team communication.
For example, a hotel might use groupsales@yourhotel.com to handle incoming group booking inquiries. All sales team members receive the email, can respond individually from their own accounts, or send emails directly from the groupsales@ address when needed.
>Click here to learn how to setup a Distribution Group Email in UpMail